OL2000: (CW) Accept, Decline, Tentative Missing on Meeting Request

ID: Q197540

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

Meeting requests sent using the MS Outlook Support for Lotus cc:Mail transport may not have the Accept, Decline, and Tentative buttons available. Instead, the recipient receives a plain e-mail message.

This is also true for voting buttons and Net Folder subscription messages.

CAUSE

The cc:Mail transport is set to send messages in text-only format.

RESOLUTION

Change the cc:Mail transport to send messages in Rich Text Format (RTF).

Change the MS Outlook Support for Lotus cc:Mail Transport to RTF

On the Tools menu, click Services.

Click to select MS Outlook Support for Lotus cc:Mail and then click Properties.

On the Delivery tab, click to select "Send using Microsoft Exchange rich text format." This attaches a Transport-Neutral Encapsulation Format

(TNEF) file with outgoing messages.

Meeting request messages will now have Accept, Decline, and Tentative buttons.

REFERENCES

For more information about setting up the MS Outlook Support for Lotus cc:Mail transport service in Outlook, please see the following article in the Microsoft Knowledge Base:

Q195594 : OL2000: Troubleshooting cc:Mail Connectivity in Outlook

For more information about using cc:Mail with Outlook, click Microsoft Outlook Help on the Help menu, type If you use Lotus cc:Mail in the Office Assistant or the Answer Wizard, and then click Search to view the topic.

Lotus cc:Mail is manufactured by Lotus Development Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

The cc:Mail transport service is manufactured by Transend Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words:

Keywords : CfgCCMail Intp3rdPty
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb