OL2000: (IMO) TNEF Information Not Retained Sending HTML E-mail

ID: Q197635

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu, click About Microsoft Outlook. In About Microsoft Outlook, you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

When you send a mail message containing another Outlook item, such as a Contact, Task, Mail message, or some combination of these items, the recipient is able to view these attachments normally. However if they send your original message to you or another recipient, the items arrive as a blank mail message.

CAUSE

Transport Neutral Encapsulation Format (TNEF) is required to assure that the Outlook form and its data sent as an attachment remain usable. TNEF is not activated in the mail message by default.

RESOLUTION

The Microsoft Outlook Rich Text Format (RTF) provides the necessary TNEF formatting to ensure that the attachment is intact.

To enable TNEF, use Microsoft Outlook RTF as the default sending message format for each mail message that will contain Outlook items as attachments. To do this, follow these steps:

On the Tools menu, click Options.

On the Mail Format tab, click Microsoft Outlook Rich Text in the "send in this message format" list, and click OK.

On the File menu, point to New, and click Mail Message.

On the File menu of the new message, click Properties. Ensure that "Send in Microsoft Outlook Rich Text Format" is checked, and click OK.

On the Insert menu, click Item, select the items you wish to include as attachments, and click OK.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: ol2k missing gone stripped

Keywords : MsgRead
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug