OL2000: Cannot Print, Print Preview, or Delete Selected Group
ID: Q197980
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The information in this article applies to:
SYMPTOMS
When you try to print, print preview, or delete in Microsoft Outlook,
you may receive the following message:
This action will apply to all items in the selected groups.
If you click OK, the message closes without printing, previewing, or
deleting.
CAUSE
Outlook exhibits this behavior under the following conditions:
- You try to print, preview, or delete items in your Journal, and
you selected a group heading instead of an individual item and the
current view is By Category or By Contact.
- You try to print, preview, or delete items in a mail folder, and
you chose to group by categories, selected a group heading, and the
current view is Message Timeline.
This behavior does not occur in Tasks, Contacts, Calendar, and
Notes. You can successfully print or preview when using equivalent
settings in your Tasks, Contacts, Calendar, and Notes folders.
RESOLUTION
To work around this problem use a different view when grouping and
selecting items. For example, the following steps allow you to delete all
entries for a Contact from the Journal.
- In the Journal, on the View menu, point to Current View, and click
Entry List.
- On the View menu, point to Current View, and click Customize Current
View.
- In the View Summary dialog box, click Group By.
- In the Group Items By list, click Contact, and then click OK and OK.
- Right-click the appropriate Contact name heading and then click Delete
on the shortcut menu. This deletes all Journal entries for that
Contact.
Additional query words:
OL2K
Keywords : kbdta PtrOthr
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb
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