OL2000: Attachment in E-mail Message Has No Icon

• Microsoft Outlook 2000

SYMPTOMS

When you insert a file as an attachment into an e-mail message or when you receive an e-mail message with an attachment, the attachment has no file name and does not display an icon to represent the file type. You see an outlined, empty box in place of an icon.

NOTE: Instead of an empty box, you may see "{embed outlook fileattachment}" (without the quotation marks). See the "Disable Show Field Codes" section in the "Resolution" section of this article for information about how to correct this.

CAUSE

This behavior occurs if both of the following conditions are true:

• You are using Microsoft Word 2000 as your e-mail editor.
  
  -and-



• The Picture Placeholder option is enabled in the Word e-mail template.

RESOLUTION

Use one of the following methods to correctly display the attachment icon.

Do Not Display Picture Placeholders

1. Open the e-mail message, and on the Tools menu, click Options.



2. On the View tab, click to clear the Picture Placeholders check box.



3. Click OK.

Disable Show Field Codes

1. On the File menu, click Exit And Log Off.



2. In Word, click Options on the Tools menu.



3. On the View tab, click to clear the Field Codes check box, and click OK.



4. On the File menu, click Exit.



5. Restart Outlook and view your message.

Do Not Use Word as the E-mail Editor

1. On the Tools menu, click Options.



2. Click the Mail Format tab.



3. Click to clear "Use Microsoft Word to edit e-mail messages" check box.



4. Click Apply, and then OK.

MORE INFORMATION

With Word as your e-mail editor, most of the editing features available in Word are available when you work with e-mail messages. The Picture Placeholder option in Word displays an empty box in place of each graphic in your document. This increases the screen refresh speed, and allows you to display and scroll through a document that has many graphics faster than you could if all the graphics were displayed.

Additional query words: square rectangle frame blank

Keywords : kbdta MsgRead
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb