OL2000: (CW) MAPI Service Error in GWMSPI.DLL Starting Outlook

ID: Q198066

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu, click About Microsoft Outlook. In About Microsoft Outlook, you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

When you start Outlook, you receive the following error message:

Unable to open your default mail folders. MAPI was unable to load the information service GWMSPI.DLL

If you click OK, Outlook does not start.

CAUSE

You have installed client support for Novell GroupWise and Outlook on the same computer, and messaging services for both products were installed in the same profile.

RESOLUTION

Create two separate Windows Messaging profiles: one for Outlook and one for GroupWise.

MORE INFORMATION

The error message described in the "Symptoms" section occurs regardless of the order in which you install the programs.

REFERENCES

For additional information, please see the following article in the Microsoft Knowledge Base:

Q197648 : OL2000: (CW) Using GroupWise and Outlook on the Same Computer

GroupWise is manufactured by Novell, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: OL2k

Keywords : kb3rdparty kberrmsg kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb