OL2000: (CW) Password Dialog Box is Always Unpopulated at Startup

ID: Q198438

The information in this article applies to:

Microsoft Outlook 2000

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

When you log on to Microsoft Outlook you may always get an Enter Password dialog box that is not populated with the User Name or Domain Name.

CAUSE

You are using the Microsoft Exchange Server service and there is no Exchange key for this user profile in the Windows registry.

RESOLUTION

Modify the Windows registry to add the Exchange key for this user profile.

MORE INFORMATION

The Domain Name and User Name that display in the Enter Password dialog box are stored in a Windows registry entry called Exchange, in keys named LogonDomain and UserName. Logging on to Outlook the first time builds and populates these two keys if the Exchange registry entry is present. If the Exchange entry is not present, the domain and user information is not stored and the Enter Password dialog box will always be completely unpopulated.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

Add the Exchange Entry to the Windows Registry

IMPORTANT: On a Windows NT 4.0 machine, the resulting registry entry will contain a Security ID (SID) and as a result can not be used on another computer or used in an Office 2000 Custom Installation Wizard (CIW) installation.

To modify the registry to resolve this problem follow these steps:

On the Outlook File menu, click Exit and Log Off.

Click the Start button and click Run.

In the Open window type regedit and click OK.

Click to select to the following entry in the registry:
```
HKEY_USERS\<UserName>\Software\Microsoft 
```

Right-click the Microsoft entry, point to New on the shortcut menu and and click Key.

Type the name Exchange for the new key and press ENTER.

Exit the Registry Editor.

Restart Outlook.

Type the User Name, Domain Name, and Password in the blank Enter Password dialog box and then click OK.

This builds the LogonDomain and UserName registry keys and populates them with the values typed above. The next time Outlook starts the Password dialog box is already populated with these values.

To Start Outlook without the Password Dialog Box

If you choose, you can store your password as well as the Domain Name and User Name, so that the Enter Password dialog box is not presented at all by following these steps:

On the Outlook Tools menu, click Services.

Click the Microsoft Exchange Server service and click Properties.

On the Advanced tab, click to select "Use network security during logon."

Click OK and OK.

Additional query words:

Keywords : kbdta CfgMSXchg
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb