OL2000: (CW) Internet E-mail Service Fails to Download Messages

ID: Q199990

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

When using the Internet E-mail service to retrieve mail from your POP3 e-mail server, you may receive the following error message:

Some messages couldn't be retrieved from the server. If problem persists, please contact your administrator.

If you receive this error message, Microsoft Outlook does not retrieve some or all of your new e-mail.

CAUSE

The Internet E-mail service does not work with a POP e-mail server that does not support the optional TOP command, if any of the following conditions are true:

The option to Leave On Server is selected (checked).

-or-
Connection Type other than "LAN" is selected (checked).

RESOLUTION

Set the Internet E-mail service to connect via LAN and don't select to leave messages on the server. To do this, follow these steps:

On the Tools menu, click Services.

In the list of services, click to select the Internet E-mail service and then click Properties.

On the Connections tab, click to select the Connect using my local area network (LAN) check box.

On the Advanced tab, click to clear the Leave a copy of messages on server check box.

Click OK twice to close all dialogs. Click OK if you are prompted that these changes will only go into effect after you restart Outlook.

Quit and restart Outlook.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug