OL2000: (IMO) "Please select a cover page..." Fax Error

ID: Q203096

The information in this article applies to:
  • Microsoft Outlook 2000
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

When you send a fax from Microsoft Outlook Internet Mail Only support, you may receive a Fax Undeliverable message. If you open this message, it displays the following error:

An error occurred while sending the Fax.
The error is : Please select a cover page or attach a file then re-send your fax.


CAUSE

You did not choose to send a cover page with the document.


RESOLUTION

Select the option to send a cover page with the message.

-or-

Send the message as an attachment.


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


MORE INFORMATION

To Select the Option to Send a Cover Page

  1. On the Tools menu, click Options.


  2. On the Fax tab, click Template.


  3. On the Cover Page tab, click to select Send Cover Page, and then click OK twice.



To Send the Message as an Attachment

  1. On the File menu of the Message, click Print.


  2. In the Print dialog box, click to select "Symantec Fax Starter Edition" from the Printer Name list, and click OK.


  3. Outlook opens a new message with the first one as an attachment. Type the fax number in the To: line in the format "Fax@<telephone number>" (without the quotation marks), and click Send.



Additional query words:

Keywords : kberrmsg kbdta MsgSend MsgRply Intp3rdPty
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug


Last Reviewed: May 13, 1999
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