OL2000: ErrMsg: Unable to Find File Newsubsc.oft

ID: Q204900

The information in this article applies to:
  • Microsoft Outlook 2000
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When sending subscription offers to share folders from Outlook you may get the following error message

Unable to find file newsubsc.oft.
followed by:
Unable to mail new subscription offers


CAUSE

The Office Templates folder is on a shared location. Even though the Newsubsc.oft file is installed on the local computer when folder sharing is installed, the registry points to the shared templates location on the network and not the templates folder on the local computer.


RESOLUTION

Edit the registry to change the location where Outlook looks for the file, Newsubsc.oft.


MORE INFORMATION

When Outlook sets up the Folder Sharing, it creates a file, Newsubsc.oft in the following default folder:


C:\>Program Files\Microsoft Office\Templates\1033
The registry however is pointing to a network, shared templates folder, because during setup of Microsoft Office 2000 the users chose to keep shared items on the server. This is an option that can be controlled by the network system administrator while setting up the network installation of Office.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

Change the Path in the Windows Registry

  1. Click Start, and click Run.


  2. Type regedit, and then click OK.


  3. On the Edit menu, click Find.


  4. In Find What, type newsubsc.oft, and then click Find next.


  5. When the find operation stops on an entry in the HKEY_CLASSES_ROOT folder, double-click Default in the right pane to open the Edit String window.


  6. Type the complete path and file name in the Value Data box, and then click OK. The default installation path for Outlook and the file name will be:



    7. C:\>Program Files\Microsoft Office\Templates\1033\newsubsc.oft
  7. Press F3 to continue the search.


  8. When the find operation stops on an entry in the HKEY_LOCAL_MACHINE folder, double-click Default in the right pane to open the Edit String window and type the complete path and file name in the Value Data box, as you did in step 6 above.


  9. On the Registry menu, click Exit.


Below are the complete registry keys and the default Value data for a standard installation of Outlook:
HKEY_CLASSES_ROOT\CLSID\{9EEE8A7C-8472-11D0-8252-00AA00C01795}\FormStg
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{9EEE8A7C-8472-11D0-8252-00AA00C01795}\FormStg

Additional query words: ol2k

Keywords : CfgFold
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: August 24, 1999
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