OL2000: OL2000: Letter Wizard Template Does Not Display Body Text/Graphics

• Microsoft Outlook 2000
• Microsoft Word 97 for Windows

SYMPTOMS

If you use a custom Letter Wizard template to create a letter to a Microsoft Outlook contact, the Wizard will not display any "boilerplate" text or graphics inserted in the template.

CAUSE

The Letter Wizard strips out any text or graphic information placed in the body section of the template.

RESOLUTION

Add any required text and graphics to the header section of the template.

NOTE: "New Letter to Contact" is designed to work with Microsoft Word 97. It will not work with earlier versions of Word, or other word processing programs.

MORE INFORMATION

How to Create a New Custom Letter Wizard Template

1. Open Word 97.



2. On the File menu, click New.



3. On the Letters & Faxes tab, click to select one of the default letter templates. Under Create New, click Template, and then click OK. Word opens a new document based on the selected template. The document contains all of the components needed by the Letter Wizard.



4. On View menu, click View Header and Footer. This switches you to the Header section of the document.



5. Enter any text or graphic information.



6. Save the template to the following folder:

   \Program Files\Microsoft Office\Templates\Letters & Faxes

   The file name of the new custom letter template must contain the word "Letter" (for example the template name should be something like "Monthly Letter to Mom.dot").

REFERENCES

For more information, please see the following articles in the Microsoft Knowledge Base:

Q170342 WD97: How to Add Templates to the Letter Wizard

Q181273 OL2000: Custom Template Does not Appear in Word Letter Wizard

Additional query words: 98

Keywords : kbinterop IntpOthr Gnltmpl
Version : WINDOWS:2000,97
Platform : WINDOWS
Issue type : kbprb