OL2000: (CW) Recover Deleted Items Does Not Work with the Favorites Public Folder

ID: Q207803

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

When you attempt to recover deleted items from the Favorites Public Folder, you may receive the following message:

The command is not available. See the program documentation about how to use this extension.

CAUSE

You cannot recover deleted items if you have the Favorites Public Folder selected. The option "Recover Deleted Items" on the Tools menu does not work when you click to select the Favorites Public Folder even though "Recover Deleted Items" is available as a Tool menu option.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: OL2K

Keywords : kbdta GnlFold
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug