OL2000: Custom Font Toolbar Can Cause Problem

ID: Q208269

The information in this article applies to:

Microsoft Outlook 2000

SYMPTOMS

When you use a toolbar customized with Microsoft Outlook 2000 to access the Font list in Outlook 98, the computer may stop responding or may display the following illegal-operation error message:

This program has performed an illegal operation and will be shut down.

If you click Details, the following message is displayed:

Invalid Page Fault in module <unknown>.

CAUSE

This happens when you customize the toolbar in Outlook 2000 and then uninstall and reinstall Outlook 98. When you customize the toolbars, the Outcmd.dat file is modified. Outlook 98 does not properly handle the Outcmd.dat file that was modified by Outlook 2000.

RESOLUTION

To resolve this problem, close Outlook and rename the Outcmd.dat file. Then modify the toolbar from within Outlook 98.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: OL2K

Keywords : kbdta EvnOthr
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug