OL2000: Outlook Does Not Start When You Send Mail from Another Mail-Aware Program

• Microsoft Outlook 2000

SYMPTOMS

If you attempt to send mail from within any Office program, browser, or any other e-mail aware program, instead of Outlook sending the message you may receive any of the following unexpected results:

• The Internet Configuration Wizard may start.



• Outlook Express or another installed mail program may start.



• You may receive the following error message:

You must log on to Microsoft Exchange to access your address book.
Error Code: "unspecified error"

CAUSE

These unexpected results can occur if you have not allowed Outlook to completely start for the first time. When Outlook starts for the first time, it completes First Run tasks.

During the first run on a new computer you are prompted to set up your Internet connection, e-mail account information, and to set Outlook as your default manager for Mail, News, and Contacts. If these tasks are interrupted for any reason, Outlook will not send mail from within other mail-aware programs. If another mail-aware program is started prior to Outlook completing its first run tasks, you must restart that program after the first run, to recognize Outlook as the default e-mail program.

RESOLUTION

Start Outlook once to completely configure the program. When prompted

Outlook is not currently your default manager for Mail, News and contacts. Would you like to register Outlook as the default manager?

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

Additional query words: OL2K

Keywords : kbdta CfgProfl
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug