OL2000: Problem Printing Contact Address Cards

• Microsoft Outlook 2000

SYMPTOMS

When you use Microsoft Outlook to print address cards from your Contacts, you may receive an error message in the Hpbla2.dll file and Outlook may stop responding (hang).

CAUSE

This error has been reported when using the HP LaserJet 6L printer with the Hpbla.drv printer driver.

RESOLUTION

To correct this problem, change the printer driver's graphics mode to HP-GL/2.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

To change the printer driver's graphics mode, follow these steps:

1. Click Start, point to Settings, and click Printers.



2. Right-click the icon for the HP LaserJet 6L (PCL) printer and on the shortcut menu, click Properties.



3. On the Print Quality tab, click to select Manual Settings and then click Settings.



4. In the Graphics Mode group, click to select HP-GL/2.



5. Click OK and OK.

Additional query words: OL2K

Keywords : kbdta PtrProb
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug