OL2000: (CW) Unable to Automatically Add MAPI Services with Profile Wizard

ID: Q212918

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

When attempting to configure a profile for use with Outlook, services such as Microsoft Mail, cc:Mail, and Microsoft Fax (if previously installed) are not available in the initial selection page of the Inbox Setup Wizard.

CAUSE

The Automatic mode of the Inbox Setup Wizard only lists the services for Microsoft Exchange Server and Internet E-mail.

RESOLUTION

Configure the profile to add the needed services using the Inbox Setup Wizard Manual Configuration.

MORE INFORMATION

To manually configure the profile in the Inbox Setup Wizard, follow these steps:

On the Start menu, click Settings and then click Control Panel.

Double-click the Mail or Mail and Fax icon.

Click Show Profiles and Add. In the Inbox Setup Wizard, click to select Manually Configure Information Services. Click Next.

In the Profile Name box, type a name for your profile. Click Next.

In <Profile Name> Properties, Click the Services tab if it is not all ready selected. Add and configure the necessary information services for your profile and then click Next to complete the profile.

REFERENCES

For additional information about profiles, please see the following article in the Microsoft Knowledge Base:

Q195478 OL2000: (CW) User Profiles and Information Services

Additional query words: OL2K missing gone

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb