OL2000: ErrMsg: "An error has occurred. Unable to import certificate."

ID: Q212922

The information in this article applies to:

SYMPTOMS

When you attempt to import a digital ID certificate, you may receive the following error message:

An error has occurred. Unable to import certificate.

-or-

An error occurred while trying to import security information.

You are attempting to import a high-encryption (128 bit) certificate while using a version of Microsoft Internet Explorer earlier than version 5.0.

Run Microsoft Office Setup and upgrade to Internet Explorer to version 5.0.

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

For additional information about security, please see the following article in the Microsoft Knowledge Base:

Q195477 OL2000: Encryption and Message Security Overview

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug