OL2000: Microsoft Exchange Event Service Won't Start After Uninstall of Office 2000

ID: Q212933

The information in this article applies to:
  • Microsoft Outlook 2000
NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

If you run the Windows Installer to install Outlook and other Microsoft Office 2000 components on a Microsoft Exchange Server system and subsequently remove the Office 2000 components, the Exchange Event Service will fail to start. The Event Viewer will display the following error message:

Could not start the Microsoft Exchange Event Service on <server name>. Error 2140: An internal Windows NT error occurred.


CAUSE

The removal of Office unregistered a shared server and client library, Esconf.dll. This file is the Microsoft Exchange Event Service Configuration Object Library


RESOLUTION

Manually register the copy of Esconf.dll installed by Exchange Server.

NOTE: In the scenario described above, there will actually be two copies of Esconf.dll on the server, one installed originally by Exchange Server and the other by Office. The uninstallation of Office removes only the copy that was installed by Office.


STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 2000.


MORE INFORMATION

To manually register Esconf.dll, follow these steps:

  1. On the Exchange Server computer, click Start, point to Programs and then click Command Prompt.


  2. Type the following command:


    3. 
CD Exchsrvr\Bin
  3. Type the following command:


    4. 
Regsvr32 Esconf.dll
  4. Close the Command Prompt.


  5. On the Start menu, point to Settings and then click Control Panel.


  6. Double-click Services and click the Microsoft Exchange Event Service. Click Start.


  7. Once the service shows in the list as started, close the Services control panel.


NOTE: The location of the binary libraries on your Microsoft Windows NT computer running Exchange Server may vary. You should alter the path in Step 2 above accordingly.


REFERENCES

For additional information about installation issues, please see the following article in the Microsoft Knowledge Base:

Q198595 OL2000: (CW) ErrMsg: "Installation is incomplete"

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug


Last Reviewed: May 13, 1999
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