OL2000: (IMO) Duplicate Mail Items on IMAP Server

ID: Q212934

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

Creating a rule to change the Importance property of a message coming from an IMAP server causes two copies of the message to be created on the server and two message headers are downloaded to your computer.

CAUSE

This behavior is by design.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

Modifying the Importance or any other property of an IMAP-based message requires that a new message be created and uploaded to the server. The old message is marked for deletion but remains on the server until the user initiates a purge of deleted items. Both messages headers will be downloaded even though one is marked for deletion.

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug