OL2000: (CW) ErrMsg: "Could not download message headers." After Upgrade

ID: Q212972

The information in this article applies to:
  • Microsoft Outlook 2000
NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

When you upgrade from an earlier version of Microsoft Outlook and then attempt to connect to a Microsoft Exchange server in offline mode, to download message headers, you may get the following error message:

Could not download message headers. You have not specified an Inbox delivery location, so mail cannot be transferred. Specify a location by using the Delivery tab from the Options command on the Tools menu.
Upon examination, the profile shows you have specified an Inbox delivery location.


CAUSE

The following conditions can cause this error message:

  • Your profile is setup to work primarily offline.


  • When you upgraded to the later version of Outlook, you inadvertently chose to install in the Internet Mail Only (IMO) mode and then switched back to Corporate/Workgroup (CW) mode.



RESOLUTION

Change your profile to "Choose connection type when starting," then start Outlook online and synchronize with the server. You can then quit Outlook and it should work properly in the offline state.

To change this setting, follow these steps:

  1. On the Tools menu, click Services.


  2. On the Services tab, click to select the Microsoft Exchange Service, and then click Properties.


  3. On the General tab, click "Manually control connection state" and then click to select, "Choose the connection type when starting."


  4. Click Apply, OK and then OK to exit.


The new settings should take effect the next time you start Outlook.


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


MORE INFORMATION

Additional query words: OL2K

Keywords : kbdta CfgProfl CfgRemMail CfgMSXchg
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug


Last Reviewed: May 13, 1999
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