OL2000: Unable to Fax with Cable Modem

• Microsoft Outlook 2000

SYMPTOMS

If you have configured Outlook to use a cable modem to send and receive e-mail, you will not be able to send and receive faxes without a separate modem.

CAUSE

A fax connection requires a two-way serial communication link between the sending and receiving devices. In order to fax, you must have Outlook configured to use a modem capable of faxing. Cable modems are not capable of faxing. Cable Internet services use a television coaxial cable connection. The cable modem device is attached to a network card instead of the traditional modem, which uses a serial or Universal Serial Bus (USB) port.

RESOLUTION

In order to send faxes with Outlook, you need to install a separate modem that is capable of fax transmissions. You must also configure the fax service in your Outlook account or profile.

MORE INFORMATION

For additional information about Configuring Outlook to use cable modems, please see the following article(s) in the Microsoft Knowledge Base:

Q196681 OL2000: (CW) Configuring Outlook to Use a Cable Modem

Q196682 OL2000: (IMO) Configuring Outlook to Use a Cable Modem

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb