OL2000: (IMO) Symantec Fax Starter Edition Requires Printer Port

ID: Q217738

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

If you install Outlook with the Symantec Fax Starter Edition on a computer that has no printer port or that has the printer port disabled, you may encounter one or more of the following problems:

The fax printer driver may not be installed.

The computer may stop responding (hang) during modem detection.

You may not be able to send a fax with multiple pages or with an attachment.

CAUSE

The Symantec Fax Starter Edition service requires a functional printer port to operate properly.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

REFERENCES

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug