OL2000: (IMO) Canceling a Dial-up Connection Cancels All Remaining Accounts

ID: Q218206

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

When multiple dial-up accounts are involved in a Send/Receive All Accounts operation, canceling one account will also cancel all remaining dial-up accounts.

RESOLUTION

To Send/Receive the remaining accounts, select them individually.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

If you have multiple accounts that use dial-up connections, and you attempt a Send/Receive operation on all the accounts, canceling one of the accounts during its dial-up attempt will also cancel all the remaining accounts. If you also have accounts that are accessed through a LAN connection, they will not be cancelled.

To recover from this problem, use one of the following methods:

Send/Receive the Remaining Accounts Individually

On the Tools menu, point to Send/Receive.

Click to select one of the accounts that you did not intend to cancel.

Repeat this process until all accounts have been handled.

Remove the Problem Account From a Send/Receive All Accounts Operation

On the Tools menu, click Accounts.

Click to select the problem account and click Properties.

Click to clear "Include this account when receiving mail and synchronizing."

Click OK and Close.

NOTE: This account can still be selected for sending and receiving.

Additional query words: OFF2000 OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug