OL2000: (CW) cc:Mail: Cannot Import Personal Mail Subfolders

ID: Q218241

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

Using the Outlook Support for Lotus cc:Mail Service tool, Import cc:Mail Folders, you import folders from the cc:Mail post office. Some of the post office folders contain subfolders. When the import is complete, you find that the parent folder appears in the list of imported folders, but the subfolders are not present.

RESOLUTION

Using the cc:Mail client, move the messages in the subfolder to an existing or newly created folder at the parent level. Repeat this process for any subfolders you wish to import.

In Outlook, perform the import again, selecting the new folder or folders to import. After this operation is complete, you can create a subfolder of the Outlook personal folder and move the messages into this folder.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: OFF2000 OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug