OL2000: (IMO) Unable to Silent Install Symantec Fax with the Custom Install Wizard

ID: Q218259

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

When doing a silent installation of Outlook, Internet Mail Only (IMO), and you include Symantec Fax, you are still prompted to type information to set up the fax. This defeats the purpose of silent installation.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

A silent installation refers to installing Microsoft Office or Outlook with no user intervention. Typically a setup package would be created with the Custom Installation Wizard (CIW). When setting up the CIW, you would use variables such as %username% to insert user-dependent information automatically. The CIW has a check box that when checked, sets up the installation to be silent. This adds a /q command-line switch to the setup string. For example:

Setup.exe /q

The CIW does not have a place to put user-specific information for Symantec Fax. After the silent installation has been done, you are still prompted to type information for configuration of the Symantec Fax service with the Symantec Fax installation wizard.

REFERENCES

For more information on customizing the installation of Office 2000 please see the Microsoft Office 2000 Resource Kit on the Web:

http://www.microsoft.com/office/ork/2000/appndx/c.htm

Query on "Custom Installation Wizard" in the index.

Additional query words: OL2K OFF2K

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug