OL2000: Rules Based on Mail Sent to Yourself Do Not Fire Consistently

ID: Q218269

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

Rules Wizard rules based upon mail sent to yourself (where my name is in the To box), may not behave consistently.

CAUSE

You are using a Microsoft Exchange Server and your Internet Mail Connector (IMC) may not be set to resolve incoming SMTP/POP3 messages into Exchange Server address format.

RESOLUTION

Set up an additional rule to test for your name in the format, <username>@<servername>.com. Or, set your IMC to resolve incoming SMTP/POP3 messages into Exchange Server address format.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug