OL2000: Internal Error Error Message Upgrading from Outlook 98 to Outlook 2000

ID: Q218288

The information in this article applies to:

Microsoft Outlook 2000

SYMPTOMS

If you install the Outlook 98 E-mail Attachment Security Update on a computer system using Microsoft Windows NT 4.0 and then upgrade to Outlook 2000, you may receive one of the following error messages during the upgrade:

Can't find \\officerel2\eng9.rel\2020_prm_crxs_eng\

-or-

Setup failed because of an internal error.

-or-

Internal Error 2908.
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\Microsoft.VbaAddinForOutlook.1

-or-

Installation ended prematurely because of an error.

CAUSE

This problem can occur if you installed the Outlook 98 E-mail Attachment Security Update on your computer without restarting the computer before upgrading to Outlook 2000.

RESOLUTION

Quit all programs, restart your computer, and then install Outlook 2000.

Additional query words: OL2K

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb