OL2000: (CW) Offline Address Book Is Not Migrated During Upgrade from Office 97 SR-2

ID: Q218308

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

The Offline Address Book (OAB) is no longer available after upgrading to Outlook 2000 from Microsoft Office 97 SR-2.

MORE INFORMATION

After you upgrade to Office or Outlook 2000, the OAB that was previously download will not be available. In earlier versions, items of this type were stored in the Windows directory. A design change in Office 2000 relocated the stored path to the user's Application Data\Microsoft\Outlook directory. For example, the complete path might look like this:


C:\Windows\<Profiles\username>\Local Settings\Application Data\Microsoft\Outlook

NOTE: If user profiles are not enabled on the system, the path element <Profiles\username> will not appear. A similar path will appear on a Windows NT 4.0 system.

There are two methods to regain the OAB:

Method I

Download a New Copy of the OAB

To download a new copy of the OAB, follow these steps:

On the Tools menu, click Synchronize and then click Download Offline Address Book.

Accept the default settings, and then click OK.

The new copy will be placed in the user subdirectory.

Method II

Move the Existing OAB to the User Directory

To move the existing OAB, follow these steps:

On the Start menu, click Find and then click Files and Folders.

In the Named field, type *.oab. Click to place a check mark at Include Subfolders. Ensure that the local hard drive is selected in the Look In list and then click Find Now.

Copy the OAB file to the appropriate user path as detailed above. The OAB will be available when Outlook is restarted.

Additional query words: OFF2000 OL2K

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb