OL2000: (CW) Public Folder Address Added to Contacts Instead of PAB

ID: Q218326

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

When you attempt to create an entry in the Personal Address Book (PAB) to address mail to a public folder on a Microsoft Exchange Server, the address is added to your Contacts folder.

CAUSE

This behavior is by design in Outlook. The default location for addresses of this type is the Outlook Address Book or Contacts folder.

RESOLUTION

Set the default location for personal addresses to the PAB.

MORE INFORMATION

To set the location for personal addresses to add the public folder address to the PAB, follow these steps:

On the Tools menu, click Services, and then click the Addressing tab.

In the Keep personal addresses in list, click to select Personal Address Book. Click OK.

Select a public folder to which you have permissions. Right-click the folder and then click Properties.

On the Administration tab, click Add to Personal Address Book.

NOTE: You can reverse this process to use contacts for other address types.

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb