OL2000: (CW) cc:Mail: Error Message "Cannot create batch file" Attempting Folder Import

ID: Q218328

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

When you attempt to use the cc:Mail Service Tools to import items contained in cc:Mail post office folders, you may receive the following error:

Error: Cannot execute cc:Mail's export program. Could not create batch file.

Although the import dialog box will appear, the import process cannot be completed.

CAUSE

This error may occur if you use the Import cc:Mail Folders command a second time before the initial Import dialog box appears. Alternately, the error may occur if you attempt to perform two import processes simultaneously.

RESOLUTION

Wait for the Import cc:Mail Personal Folders dialog box to appear before executing the command a second time, or perform only one import process at a time.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

The Import cc:Mail Personal Folders process must gather a significant amount of information from the post office before the presenting the import dialog box and may seem to have stopped responding, especially on older systems.

Cwimport is a single thread process. If you invoke the command a second time before the initial process completes, or attempt to run a second process, you will receive error referenced in the Symptoms section.

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug