OL2000: Embedded Graphics May Appear as Attachments on Some Mail Clients

ID: Q218335

The information in this article applies to:

Microsoft Outlook 2000

SYMPTOMS

When you send a message

using Microsoft Word and Microsoft Office Mail

containing an embedded graphic

to a Microsoft Exchange Server configured with the Internet Mail Service (IMS)

for delivery to a recipient using either Eudora Pro 4.0 or Netscape Messenger 4.x

the graphic is not viewable. A placeholder superimposed with a red "X" may appear in the received message, or the graphic may appear without the original association.

CAUSE

The message sent from the Exchange Server IMS is converted to an encoding type of "multi-part/mixed," causing Eudora to treat the graphic as a standard attachment. In addition, the IMS uses Transport Neutral Encapsulation Format (TNEF) as message encoding, a method that neither Eudora nor Netscape can decode.

RESOLUTION

Send graphics files to Eudora or Netscape recipients as attachments.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

This behavior does not occur if messages are sent as attachments within the Microsoft Exchange Server environment, or with Outlook connected to the Internet sending to other mail clients with standard POP3 connectivity.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: OFF2000 OL2K

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug