OL2000: (CW) cc:Mail: Embedded Graphics in Messages Lost When Importing Mail Folders

ID: Q218345

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

You are using Outlook to attach to a cc:Mail post office. You have messages stored in personal folders on the post office which contain embedded graphics. You attempt to import the messages using the cc:Mail Service Tool, Import cc:Mail Folders. After the import is complete, you find that the graphics are missing.

CAUSE

This behavior occurs because the technology used by Lotus to embed objects in a cc:Mail message differs from that used in Outlook.

NOTE: This behavior occurs with the Release 8 cc:Mail client. Previous client releases do not support embedding graphics in mail messages.

RESOLUTION

Using the cc:Mail client, send the graphic files as standard attachments instead of embedded objects.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

REFERENCES

For additional information about graphic files embedded in mail messages, please see the following article in the Microsoft Knowledge Base:

Q216130 OL2000: cc:Mail Embedded Graphic Doesn't Display Correctly

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug