OL2000: (IMO) Fax ErrMsg: "Could not start print job."

ID: Q218370

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

If you use Symantec Fax Starter Edition to send a fax with an attachment, you receive the following error messages:

Could not start print job.

When you click OK you get a dialog box that says it is rasterizing the document into fax format. After about 2 minutes the computer appears to stop responding.

CAUSE

The Symantec Fax Starter Edition printer driver is missing or damaged.

RESOLUTION

On the Help menu, click Detect and Repair.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

When you send a text document as an attachment to a fax message it must be rasterized, or converted into a format that can be understood by the faxing software. This rasterization is done by the fax printer driver in the Printers folder. If the driver is missing or damaged, you will get the error message mentioned in the Symptoms section.

To re-install the Symantec Fax printer driver, on the Help menu, click Detect and Repair.

Additional query words: OL2K missing gone driver

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug