OL2000: (IMO) New Modem Does Not Appear In List

ID: Q218371

The information in this article applies to:
  • Microsoft Outlook 2000
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

After manually removing and adding a new modem, the Fax tab lists the modem as "None."


CAUSE

The modem was not configured to work with Symantec Fax Starter Edition.


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


MORE INFORMATION

There are two possible ways to correct this issue.

  • Configure the modem to work with Symantec Fax Starter Edition. This will always work.


  • Restart the computer and then start Outlook. This does not always work.


To Configure the Modem

  1. On the Tools menu, click Options.


  2. On the Fax tab, click Modem.


  3. Click to select the modem from the list, and click Properties.


The Fax Configuration Wizard starts. Follow the steps in the wizard, and when you are done restart Outlook.

Additional query words: OFF2000 OL2K

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug


Last Reviewed: August 16, 1999
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