OL2000: (CW) Removing Exchange from the Computer Removes Outlook Icon from the Desktop

ID: Q218388

The information in this article applies to:
  • Microsoft Outlook 2000
NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

After removing Microsoft Schedule+ or Microsoft Exchange Client from your system through the Add/Remove Control Panel, the desktop icon for Outlook is removed and Outlook may not function correctly.


CAUSE

You chose to Remove All during the uninstall process.


RESOLUTION

Run Detect and Repair on the Help menu to restore the Outlook desktop icon:

  1. On the Help menu, click Detect and Repair.


  2. Click Restore my shortcuts while repairing.


  3. Click Start.


    4. The desktop shortcut will be replaced.


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


MORE INFORMATION

When you remove the Exchange client you need to keep associated files. Removing these files will cause Outlook to not operate correctly and as in this case, removes the desktop icon.

Additional query words: OL2K missing gone disappeared

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug


Last Reviewed: October 26, 1999
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