OL2000: (CW) Clicking No at Windows Login Creates a Default Account

ID: Q218389

The information in this article applies to:
  • Microsoft Outlook 2000
NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you log on to Outlook for the first time on a shared computer, you are not prompted with a first run condition. Everyone who logs on to this computer sees the same e-mail account.


CAUSE

When prompted with the message

You have not logged onto this machine before. Would you like Windows to retain your personal settings?

someone clicked No. That person's information was written to the default users key in the registry.


RESOLUTION

Remove the default user profile and edit the registry to remove the default user settings. The user will then need to log on to the computer and click Yes to have Microsoft Windows retain their personal settings.


MORE INFORMATION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

When you log on to the computer for the first time, you are prompted with the message in the "Cause" section. If you click No, any settings changes you make, including mail profile settings, are written to the default user's registry key. This information will be included with all users who log on to that computer.

To resolve this, delete the default user settings in the registry, delete that user's profile, and have them log in again. Otherwise, everyone after the person who clicked No will have the same mail profile/account.

To remove the registry key and the profiles:

  1. Quit all open programs.


  2. click Start, and click Run.


  3. Type regedit, and then click OK.


  4. Navigate to the following registry key:


    5. HKEY_USERS\.Default\Software\Microsoft\Office\9.0\Outlook\Setup
  5. Click to select the Setup folder, and on the Edit menu, click Delete.


  6. Navigate to the following registry key:


    7. HKEY_USERS\.Default\Software\Microsoft\Windows\Microsoft Windows Messaging\Profiles
  7. Delete the folders under the Profiles folder. These contain profile information.


  8. Quit the registry editor.


    9. Each new user must now log on to Windows and click Yes, when prompted to keep their personal settings.

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: September 13, 1999
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