The information in this article applies to:
SYMPTOMSYou add text to the Message or Notes field on a custom Outlook form, but the text later disappears when you use the form. CAUSEThis problem only occurs when your default folders are located in a Personal Folders file (.pst). It does not occur when your default folders are located on a Microsoft Exchange Server mailbox. RESOLUTION
To avoid this problem, use any of the following methods:
MORE INFORMATIONThis problem occurs with all types of forms. Unlike other fields on an Outlook form, the Message or Notes field is designed to store rich text. Steps to Reproduce Problem
REFERENCES
For additional information about using the Message field on a custom form, please see the following article in the Microsoft Knowledge Base: Q201105 OL2000: Working With the Message or Body of an Outlook ItemFor additional information about available resources and answers to commonly asked questions about Microsoft Outlook 2000 solutions, please see the following article in the Microsoft Knowledge Base: Q146636 OL2000: Questions About Custom Forms and Outlook Solutions Additional query words: OutSol OutSol2000 OL2K ol97 ol98
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