OL2000: Round-trip RTF Message May Cause a Fault in Outlook 97

• Microsoft Outlook 2000

SYMPTOMS

Your response to a message received from someone using Microsoft Outlook 97, may cause a failure in the Outlook 97 user's computer. This can happen under the following conditions:

• The Outlook 97 user sent the message using the Internet Mail service.



• The Outlook 97 user sent the message in Microsoft Outlook rich-text format (RTF).



• You responded to the message in the same format.

RESOLUTION

Respond to the Outlook 97 user in Plain Text format or have the Outlook 97 user install the Internet Mail Enhancement Patch (IMEP) for Outlook 97.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

The Outlook 97 user can download the Internet Mail Enhancement Patch (IMEP) from the Microsoft web site at following location:

http://officeupdate.microsoft.com/updates/updOutlook.htm

REFERENCES

For additional information from the Outlook 97 perspective, please see the following article in the Microsoft Knowledge Base:

Q213025 OL97: Round-trip RTF Message May Cause a Fault in Outlook

Additional query words:

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug