OL2000: Outlook Will Not Shut Down with WinFax Pro Installed

ID: Q221201

The information in this article applies to:

Microsoft Outlook 2000

SYMPTOMS

When you attempt to quit Outlook, the program remains on the Windows task list.

CAUSE

You have Symantec WinFax Pro version 9.02 installed.

RESOLUTION

Obtain a patch from Symantec, Inc. designed to specifically address this behavior.

MORE INFORMATION

WinFax Pro installs an add-in that produces this behavior. Symantec is aware of this problem and has released a patch to correct this behavior. The patch may be obtained the following Web site:

http://www.symantec.com/techsupp/custom/custom_view.cgi

-or-

http://www.symantec.com

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

REFERENCES

For additional information about this issue, please see the following article in the Microsoft Knowledge Base:

Q196366 OL2000: Why Outlook May Continue to Run After Exit

Q222414 OL2000: Problems with Fax Integration Fixed with Update

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb