OL2000: Outlook May Not Start If Installed to Lengthy Path

ID: Q222223

The information in this article applies to:

Microsoft Outlook 2000

SYMPTOMS

After running the Windows Installer to set up only Outlook, you receive the following error message

Cannot start Microsoft Outlook. 'The file C:\<Path to the Installation>\Forms\1033\Activity.cfg' could not be opened.

where <Path to the Installation> is the custom path.

NOTE: in the path, you may see a different number than "1033" if your language is other than English(US).

CAUSE

The complete path that was specified when you started the Windows Installer exceeded 128 characters in length.

RESOLUTION

Run the Windows Installer after removing Outlook and specify a shorter path.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

To remove Outlook and simplify the installed path, follow these steps:

Click Start, point to Settings, and then click Control Panel.

Double-click Add/Remove Programs, and on the Install /Uninstall tab, click <Microsoft Office product> where <Microsoft Office product> is the name of the specific Office 2000 product being used.

Click Add/Remove.

In Microsoft Office 2000 Maintenance Mode, click Remove Office.

When you run the Windows Installer again, the default path will be:

C:\Program Files\Microsoft Office\Office

NOTE: This issue doesn't not seem to affect the other programs in Office if the same path is specified during the setup procedure.

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug