OL2000: Printing on HP 6L Prints Blank Pages on Documents with More Than One Page

ID: Q222228

The information in this article applies to:
  • Microsoft Outlook 2000
  • Microsoft Windows 95

SYMPTOMS

When printing a multi-page mail message to an Hewlet Packard HP6L printer, only the first page prints properly. All subsequent pages print only the page number.


RESOLUTION

Change the printer resolution to 300 dpi, or change to a different printer driver, such as the driver for the HP5P or HP4L.


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


MORE INFORMATION

To Change the Printer Resolution

To change the printer resolution, follow these steps:
  1. Click Start, point to Settings, and click Printers.


  2. Right-click the HP6L printer icon and then click Properties.


  3. On the Print Quality tab, click 300 dpi.


  4. Click OK, and on the File menu, click Close.


To Change the Printer Driver

To change printer drivers, follow these steps:
  1. Click Start, point to Settings, and click Printers.


  2. Right-click the HP6L printer icon and then click Properties.


  3. On the Details tab, click New Driver. If prompted with a warning, click Yes.


  4. In the Manufacturers list, select HP.


  5. In the Models list, select either HP LaserJet 5P, or HP LaserJet 4L, and click OK. If prompted, insert the Microsoft Windows 95 CD.


  6. Click OK.


NOTE: Do not use the HP5La driver that comes with the HP6L. They are the same driver and will cause the same problem.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000,95
Platform : WINDOWS
Issue type : kbbug


Last Reviewed: October 15, 1999
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