OL2000: (IMO) Upgrade Only Imports One of Multiple Personal Address Books

ID: Q222243

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

After you have upgraded to Outlook 2000 from Outlook 97, you find that only one of several Personal Address Books (PAB) was converted, although account information was converted.

CAUSE

In Outlook 97 you were using two account profiles, with the original Internet Mail service, and separate PABs configured in each.

RESOLUTION

Manually import the PAB that is not converted.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

To Manually Import the PAB

NOTE: If you want to keep the addresses in the various PABs in separate Contacts folders, create the folders before beginning the import process.

On the File menu, click Import and Export.

In the Choose an action to perfom list, click Import from another program or file. Click Next.

In the Select file type to import from list, click to select Personal Address Book. Click Next.

In File to import, click Browse, and then locate the PAB to be imported. Click Next. Before proceeding to the next step, if you chose to create a separate Contacts folder for each PAB, click Change Destination and in Select a Folder, click to select the alternate folder.

In The following actions will be performed, ensure that the description of the PAB you are importing is selected. Click Finish.

The addresses in the PAB will be added to your Contacts folder.

Additional query words: OL2K OL97

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug