OL2000: Cannot Import ECCO Data on Terminal Server Client

• Microsoft Outlook 2000

SYMPTOMS

When you are attempt to import data from ECCO Pro using Outlook on a Windows Terminal Server (WTS) client workstation, you may repeatedly receive messages stating that ECCO Pro must be open and then that the program cannot start.

CAUSE

For the ECCO converter to function, ECCO Pro must be installed and able to run; however, ECCO will not run in a WTS environment.

MORE INFORMATION

In order for software to run in a WTS network environment, a compatibility script must be applied at the time the program is installed. There is no compatibility script for ECCO.

For information about enhancements to ECCO Pro, contact the vendor, NetManage, Inc. at the following Web site:

http://www.netmanage.com/

REFERENCES

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb