OL2000: (IMO) Computer Stops Responding While Installing Modem

ID: Q222277

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

If you attempt to configure a new modem while running the Symantec Fax Starter Addition Setup Wizard, your computer may stop responding.

RESOLUTION

Install a new modem before running the Symantec Fax Starter Addition Setup Wizard. To do so, double-click the Modems icon in the Control Panel, or allow Windows to automatically detect and install the modem by double-clicking the Add New Hardware icon in Control Panel.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug