OL2000: (CW) ErrMsg: "Cannot dismiss or postpone the reminder because the corresponding item in the folder you synchronized does not match this item."

ID: Q222282

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

When you attempt to dismiss an appointment reminder you may receive the following error message:

Cannot dismiss or postpone the reminder because the corresponding item in the folder you synchronized does not match this item. To resolve this conflict, open the item. Do you want to open the item now?

CAUSE

You have two separate Outlook clients accessing the same Microsoft Exchange Server account. This problem is especially prevalent if the two computers are set for different time zones.

RESOLUTION

Turn off the option to "Always use local calendar" or run only one Outlook client for the Exchange Server account.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

The option "Always use local calendar" is designed to cache your calendar items on your computer to improve performance. This option is on by default.

To Turn Off the Local Calendar Option

On the Tools menu, click Options.

On the Preferences tab, click Calendar Options.

Click to clear "Always use local calendar."

Additional query words: OL2K

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug