OL2000: HTML Mail Format Lost When Importing from IMO PST Folder to CW Mailbox Folder

ID: Q222293

The information in this article applies to:

Microsoft Outlook 2000

SYMPTOMS

If you import a personal folders file (PST), Microsoft Outlook changes any messages in HTML format to plain text format.

CAUSE

This problem occurs when you import a PST created by Microsoft Outlook Internet Only Mail (IMO) into an Outlook Corporate or Workgroup (CW) mailbox.

RESOLUTION

To preserve the format, import the personal folder file into an Outlook (CW) local PST file, instead of the mailbox.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

If you import an Outlook (IMO) PST file into an Outlook (CW) PST file, Outlook preserves the HTML message format; however, if you then drag the HTML message from the local PST to the mailbox, Outlook changes the format to plain text with stationery information as attachments.

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug