OL2000: Errors When Importing a Schedule+ File on a Locked Down Computer

ID: Q222295

The information in this article applies to:

Microsoft Outlook 2000

SYMPTOMS

When you attempt to import a Schedule+ file, running Outlook under Microsoft Windows NT 4.0, with Service Pack 4 installed, you may receive the following series of error messages:

Translation Error
An error has occurred in the Schedule+ 7.0 translator while trying to attach a translator.
Unable to logon to Schedule+. Schedule+ may be busy exporting a file or waiting to synchronize with the host. Or if you have created a new profile you may need to run Schedule+ before Importing data.

If you click OK, double-click the Schdpl32.exe file, and choose to create a new .scd file in the default location, you may receive the following error message:

Select Local Schedule
c:\Program files\Microsoft Office\Office\1033\<username>.scd
You do not have permission to open this file.
See the owner of the file or an administrator to obtain permission.

If you click OK, and choose to save the file to your desktop, you may receive the following error message:

Microsoft Outlook Calendar
There was a problem accessing your preferences file. A new one will be created using the default tabs. Access is denied.

When you click OK, Schedule+ will open.

If you open Outlook to try the import again, you may get a repeat of the "Microsoft Outlook Calendar" message above. However, the import may complete successfully.

CAUSE

The computer has been "locked down" by the Windows NT administrator, to prevent certain file and registry updates by the user.

RESOLUTION

The scenario described above may result in a successful import of the Schedule+ file. Subsequent executions of the Schedule+ import process should result in only the last error message. To bypass the error conditions altogether you must sign on to the computer as administrator, long enough to run the import process.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

The Schdpl32.exe and other Schedule+ support files are installed by the Outlook setup process for use in converting Schedule+ files to Outlook files. These files do not provide for using Schedule+ as the primary calendar in Outlook.The default location for Outlook is:

C:\Program Files\Microsoft Office\Office\1033

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug