OL2000: (CW) Searching for <First Last> Doesn't Find Contact

ID: Q222299

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

If you use the Find a Contact box in Quick Find, to find a contact using only the first and last name, your search results may not find an existing contact.

CAUSE

This problem occurs under the following circumstances:

You are using Outlook Corporate or Workgroup (CW).

For the contact you are trying to fine, the Full Name field contains a middle name or initial.

The contact does not contain an e-mail address or fax number.

RESOLUTION

You can work around this behavior by either searching on the full name, or by including an e-mail address or fax number in the contact's information, even if the information is incorrect.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

This problem does not occur using Outlook with the Internet Mail Only (IMO) or Personal Information Manager (PIM) set up options.

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug