OL2000: (CW) Rule Does Not Persist When Moving From PST to Microsoft Exchange Folder

ID: Q222307

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

When you use the Organize command to create a rule to move a message from a personal folders (.pst) Inbox, to a folder on the Microsoft Exchange Server, the target folder is not persistent and the rule does not run after the initial execution.

RESOLUTION

Create the rule using the Rules Wizard on the Tools menu, rather than the Organize command.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

This problem only occurs if you are using a .pst-based Inbox as your default delivery location, and you are moving items from there to a folder located on your Exchange Server store.

To Create a Rule Using the Rules Wizard

Open the message you want the rule to act on.

On the Actions menu, click Create Rule.

Follow the Rules Wizard to create the rule to move the item to the desired folder.

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug