OL2000: (CW) Conflict Converts Server-Side Rule to Client-Side Rule

ID: Q222308

The information in this article applies to:

Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

If you create a server-side reply rule and you encounter a rule conflict, when you keep the server-side reply rule it is converted to a client-side reply rule.

CAUSE

This problem occurs when you have a conflict between a server-side rule and the rules on your computer, and you choose to keep the version of the rule that is on the server. Typically, these conflicts occur if you are a roaming user, and one or more of the workstations you use has a clock that is not set to the correct time or time zone. This situation can trigger a rule conflict.

You can also encounter this problem if the Rules Wizard file (.rwz) is missing, corrupt, or damaged on the computer you use.

RESOLUTION

If you are a roaming user, make sure that the system clock is always set correctly on each workstation you use. You may also need to manually recreate any server-side reply rules on each workstation you use. If you suspect that the Rules Wizard file is damaged exit Outlook, rename the file, and then recreate the rules.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

Rules either run on the server or the client. Rules that run on the server are in effect even when you are not running Outlook (the client). Rules marked in the Rules Wizard as "(client-only)" will only work when you are running Outlook. If a rule requires access to your personal folders, it is a client-only rule, since your personal folders (.pst) file is located on your client computer. Rules that present you with a message are also client-side rules. If the rule only depends on mailbox folders, located on the server, then it is a server-side rule and can run as long as the mail server is running.

Additional query words: OL2K

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug