OL2000: Pasted Graphic Missing in Reply to Plain Text Message

• Microsoft Outlook 2000

SYMPTOMS

You reply to a message using Microsoft Word as your e-mail editor, and before sending you paste a graphic in the reply. The message recipient does not see the graphic when they receive your reply message. You may experience the same behavior with other objects you paste into a reply.

CAUSE

The message you replied to is formatted as Plain Text.

RESOLUTION

Copy the contents of the original message into a new Rich Text Format message and then paste the graphic prior to sending. Or, insert the object as an attachment. Plain text messages can contain attachments.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

Plain text messages cannot handle embedded objects such as graphics. Using Word as your e-mail editor you can choose Rich Text Format, HTML, and Plain Text formats. If you are using Word as your editor, you may not notice that the original message is in Plain Text format when you reply.

To change to a format that will support embedded graphics, follow these steps:

1. On the Tools menu, click Options and then click Mail Format.



2. In Message Format, Click to select Rich Text or HTML inthe Send in Thus Message Format list.



3. Click OK to save your changes.

1. On the Tools menu, click Options.
2. On the Mail Format tab, click to select Use Microsoft Word to edit e-mail messages.

REFERENCES

For additional information about e-mail editors, please see the following article in the Microsoft Knowledge Base:

Q195773 OL2000: Editor Differences Between Outlook 97 and Outlook 2000

Additional query words: OL2K

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug